Frequently Asked Questions

Neo Service Layer is a comprehensive blockchain infrastructure platform that provides 22+ smart contracts, Intel SGX integration, and enterprise-grade security for building decentralized applications on the Neo N3 network.

Start by reading our Quick Start Guide. You can also launch our interactive dashboard to explore the services without any setup required.

While blockchain knowledge helps, our platform abstracts much of the complexity. We provide comprehensive documentation, examples, and SDKs that make it accessible to developers with traditional web development experience.

Neo Service Layer primarily uses C# for smart contracts (Neo N3 native) and provides JavaScript/TypeScript SDKs for client-side integration. We're expanding to support Python, Go, and Java SDKs.

Currently, we support Neo N3 mainnet and testnet. Our cross-chain bridges enable interaction with Ethereum, Binance Smart Chain, and Polygon networks.

Intel SGX provides hardware-level security for sensitive computations. Our platform uses SGX enclaves for private key operations, confidential smart contract execution, and secure data processing. This ensures maximum security for enterprise applications.

For development: Any modern computer with Node.js 18+ and .NET 6+. For production deployment with SGX: Intel processors with SGX support, minimum 8GB RAM, and Linux-based systems (Ubuntu 20.04+ recommended).

Follow our Advanced Setup Guide for mainnet deployment. Ensure you have sufficient GAS for deployment, complete security audits, and follow our production checklist.

Yes, our smart contracts have been audited by leading security firms including CertiK, Trail of Bits, and Consensys Diligence. All audit reports are available on our Security page.

SGX enclaves provide hardware-level isolation where even privileged software cannot access the enclave's memory. Private keys are generated, stored, and used entirely within the enclave, providing maximum security against both software and physical attacks.

Yes, we offer bug bounties up to $100,000 for critical vulnerabilities. Visit our Bug Bounty page for more details and submission guidelines.

We have emergency pause functionality built into critical contracts, multi-signature requirements for sensitive operations, and a 24/7 monitoring system. Our incident response procedures are documented and regularly tested.

Neo Service Layer is open source and free to use. You only pay standard Neo network fees (GAS) for transactions and smart contract execution. There are no additional service fees for most operations.

Transaction costs depend on the complexity of operations. Simple transfers cost ~0.001 GAS, smart contract interactions range from 0.01-0.1 GAS, and complex operations may cost up to 1 GAS. Current GAS prices are very affordable.

We offer enterprise support packages including dedicated support, custom development, priority bug fixes, and enhanced SLAs. Contact our sales team for custom pricing.

Join our Discord community for real-time help, check our comprehensive documentation, or submit issues on GitHub.

Community support is free through Discord, GitHub, and documentation. Enterprise support includes dedicated support channels, guaranteed response times, priority bug fixes, and direct access to our engineering team.

Yes, we provide training workshops, architecture consulting, and custom development services. Our team can help with platform integration, security reviews, and optimization strategies.

We release minor updates monthly and major releases quarterly. Security patches are released immediately when needed. Check our roadmap for upcoming features and our GitHub releases for changelogs.